Terms of service
TERMS OF SERVICE
Last updated: August 2026
OVERVIEW
This website is operated by HerEdits.
Throughout these Terms of Service, the terms “HerEdits”, “we”, “us” and “our” refer to HerEdits.
These Terms of Service govern your use of our website and the purchase and use of products and services offered by HerEdits.
By using this website or placing an order with us, you agree to these Terms together with any other policies that apply to your purchase, including our Returns & Refunds Policy, Shipping Policy and Privacy Notice.
Nothing in these Terms excludes, restricts or replaces any statutory consumer right that cannot lawfully be excluded under UK law.
1. ONLINE STORE TERMS
You may only use our website and services for lawful purposes.
When placing an order, you confirm that the information you provide is accurate and that you are legally capable of entering into the transaction.
You must not use our website, products, content or services for fraudulent, unlawful, abusive or unauthorised purposes.
We reserve the right to restrict access to our services where reasonably necessary to protect HerEdits, our customers, our website or third parties.
2. PRODUCT INFORMATION
HerEdits takes reasonable care to ensure product descriptions, photographs, measurements, sizing information and prices are accurate.
However, due to the nature of clothing, photography and digital displays:
• colours may vary slightly depending on lighting, photography, screen settings and device displays;
• pattern or print placement may vary between individual garments;
• minor manufacturing and stitching variations may occur; and
• measurements and sizing information may be approximate unless expressly stated otherwise.
Natural or minor manufacturing variations do not necessarily constitute faults.
Where a specific fault, mark, imperfection, sign of wear or other characteristic is present and known to HerEdits, we will aim to disclose this before purchase where relevant.
We may correct product information, descriptions or pricing where an error is identified.
3. PRICES & PAYMENT
Prices displayed on the website are shown in GBP unless otherwise stated.
Payment must be made using one of the payment methods made available at checkout.
The availability of a payment method does not guarantee that every transaction will be approved. Payment providers may conduct their own security, eligibility or fraud checks.
HerEdits does not control decisions made independently by third-party payment providers.
4. ORDERS & ACCEPTANCE
Submitting an order does not necessarily mean that HerEdits has accepted it.
We reserve the right to refuse or cancel an order before fulfilment where there is a legitimate reason to do so, including:
• an item being unavailable;
• an obvious pricing or listing error;
• incorrect product information;
• inability to fulfil the order;
• suspected fraud or unauthorised payment activity;
• security concerns;
• suspected misuse of the website or purchasing process; or
• another legitimate reason preventing fulfilment.
Where HerEdits cancels a paid order before fulfilment, any amount due back to the customer will be refunded.
We may also apply reasonable quantity restrictions where necessary to protect stock availability or prevent suspected commercial resale or misuse.
5. STOCK AVAILABILITY
All products are subject to availability.
HerEdits is a small independent retailer and some styles may be available only in limited quantities.
Adding an item to a basket does not reserve that item.
Where an item becomes unavailable after an order is placed, we will contact the customer and provide an appropriate refund or alternative where agreed.
6. SHIPPING & DELIVERY
Delivery options, charges and estimated dispatch information are set out in our Shipping Policy and at checkout where applicable.
Customers are responsible for providing complete and accurate delivery and contact information.
Orders are carefully checked before dispatch.
For quality assurance, fraud prevention and dispute resolution, HerEdits may retain appropriate records relating to the checking, packing, sealing and dispatch of orders.
This may include photographs, video, packing records, parcel information and proof of postage.
Our Shipping Policy also contains important provisions relating to collection-point deliveries and uncollected parcels.
7. RETURNS, REFUNDS & CANCELLATIONS
Returns, statutory cancellations, refunds, return-condition assessments, diminished-value deductions, free-delivery promotions, promotional purchases and uncollected parcels are governed by our Returns & Refunds Policy.
Customers should review that policy before making a return.
Nothing within these Terms or our Returns & Refunds Policy affects statutory rights that cannot lawfully be excluded.
DIGITAL PRODUCTS (EMPOWHER™ GUIDES):
Digital products (including workbooks, digital downloads, and PDF guides) are delivered instantly upon purchase. Under UK Consumer Contracts Regulations, by completing your purchase and requesting immediate access to download a digital product, you expressly consent to immediate performance of the contract and acknowledge that you lose your statutory 14-day right to cancel or request a refund once the download has commenced or the file has been accessed.
8. PROMOTIONS & DISCOUNTS
Promotional codes, free-delivery offers, multi-buy promotions, bundles and other discounts may be subject to specific eligibility requirements.
Unless otherwise stated:
• promotional offers cannot be exchanged for cash;
• promotions apply only during the advertised period;
• eligibility requirements must be satisfied; and
• HerEdits may withdraw or correct a promotion where there has been an obvious error or misuse.
Where a promotion is conditional upon a minimum spend, number of qualifying items or other requirement, the promotional terms may specify how subsequent partial returns affect the benefit received.
Any applicable return consequences will be governed by the promotional terms, our Returns & Refunds Policy and applicable consumer law.
9. SALE & CLEARANCE PRODUCTS
HerEdits may offer products at reduced sale or clearance prices.
HerEdits does not offer additional discretionary return rights on sale or clearance goods beyond the rights provided under our Returns & Refunds Policy and applicable UK consumer law.
Where an item is reduced because of a disclosed fault, mark, imperfection or other characteristic, that disclosure forms part of the product description and condition under which the item is sold.
Sale or clearance status does not remove statutory rights that apply to the transaction.
10. LIVE SALES & LIVE CLAIMS
HerEdits may sell products through live streams, social-media broadcasts or other live selling formats.
Product information, sizing guidance, measurements, condition information and disclosures provided during the relevant live sale may form part of the product description.
Customers are responsible for considering the information provided before completing their purchase.
Where a particular fault, mark, imperfection, sign of wear or other relevant characteristic is clearly disclosed before purchase, that disclosure will be taken into account when assessing any subsequent claim relating to that characteristic.
The fact that an item was purchased through a live sale does not remove statutory rights that otherwise apply.
Items claimed during Live Sales or via social media direct purchase must be paid within 24 hours of receiving your invoice or payment link (unless an explicit bank transfer time frames is agreed under Section 11). Unpaid live claims beyond 24 hours will automatically be cancelled and released back to stock.
11. BANK TRANSFER PURCHASES
HerEdits may permit payment by bank transfer for certain purchases.
Where bank transfer is offered, payment must be received within the timeframe communicated by HerEdits.
A claimed item is not guaranteed indefinitely while payment remains outstanding.
Where payment is not received within the stated timeframe, HerEdits may release the item for sale to another customer.
Payment by bank transfer does not remove statutory consumer rights that otherwise apply to the transaction.
12. PREORDERS & DEPOSITS
PREORDERS, RESERVED ITEMS & DEPOSITS
Where HerEdits agrees to preorder, source or reserve an item at a customer’s request, the customer is making a commitment to complete the purchase. A deposit may be required before HerEdits orders, sources or reserves the item. The deposit will be deducted from the final purchase price. Once HerEdits confirms that the item is available or has been secured, any outstanding balance must be paid within the payment timeframe communicated to the customer. Unless otherwise stated, this will be 48 hours.
12a. FAILURE TO PAY & NON-REFUNDABLE DEPOSITS
The required deposit amount and remaining balance will be clearly stated when the preorder is offered. Any deposit paid will be deducted from the final purchase price.
Once the preorder has been confirmed, the remaining balance must be paid within 48 hours of the payment request, unless otherwise agreed by HerEdits. Customers are responsible for completing payment within the stated timeframes; HerEdits is not responsible for repeatedly chasing outstanding balances.
Where payment is not completed within the required 48-hour timeframe, HerEdits reserves the right to cancel the preorder, release the item for resale, and retain the deposit to cover costs and losses incurred by the cancellation, in accordance with applicable UK consumer law.
12b. CUSTOMER CANCELLATION OF PREORDERS
Where a customer changes their mind after asking HerEdits to source, order or reserve an item, outside of statutory rights, cancellation does not entitle the customer to recover money that HerEdits is lawfully entitled to retain against losses caused by the cancellation. Any deposit retained will cover direct sourcing, administrative, and inventory costs incurred by HerEdits.
13. QUALITY CONTROL & ORDER VERIFICATION
HerEdits takes reasonable steps to verify the condition and contents of orders before dispatch.
For legitimate quality assurance, fraud prevention and dispute-resolution purposes, HerEdits may retain appropriate evidence relating to an order, including:
• product photographs;
• packing and quality-control records;
• relevant video recordings;
• parcel and dispatch information;
• carrier tracking information; and
• correspondence relating to the transaction.
Such records may be used when investigating genuine disputes, missing-item reports, return-condition disagreements, payment disputes or allegations concerning the condition or contents of an order.
Relevant personal information will be handled in accordance with our Privacy Notice and applicable data-protection requirements.
14. INTELLECTUAL PROPERTY
Unless otherwise stated, the HerEdits name, branding, logos, website design, original written content, product descriptions, graphics, promotional materials, photographs, videos and other original content created for HerEdits are owned by or licensed to HerEdits and are protected by applicable intellectual-property laws.
HerEdits content must not be copied, reproduced, republished, distributed, commercially exploited, altered or used to impersonate or misrepresent an association with HerEdits without permission, except where such use is otherwise permitted by law.
Nothing in these Terms transfers ownership of HerEdits intellectual property to website users or customers.
Where appropriate, HerEdits reserves the right to take reasonable action to protect its intellectual property.
15. CUSTOMER CONTENT & COMMUNICATIONS
Where customers communicate with HerEdits, submit information relating to an order, or provide photographs or other evidence for the purpose of resolving a claim, that material may be used to the extent reasonably necessary to administer the order, investigate the issue, prevent fraud or resolve a dispute.
Personal information will be handled in accordance with our Privacy Notice.
16. FAIR USE, FRAUD & CUSTOMER CONDUCT
HerEdits takes fraud, attempted fraud, dishonest claims, abuse, harassment and misuse of its services seriously.
Where there are reasonable grounds to suspect fraudulent, dishonest or criminal activity, HerEdits reserves the right to:
- Refuse or cancel future orders;
- Restrict access to HerEdits services or purchasing methods;
- Retain relevant photographs, videos, packing records, correspondence, delivery records and other available evidence;
- Provide relevant evidence to payment providers, delivery carriers or other organisations involved in investigating the matter;
- Report suspected fraud to Action Fraud;
- Report suspected criminal conduct to the police where appropriate; and
- Take any other reasonable action necessary to protect HerEdits and its legitimate interests.
This may include deliberately false missing-item claims, false claims regarding the condition or contents of an order, fraudulent payment activity, chargeback fraud, deliberate manipulation of the returns process, or other dishonest conduct.
HerEdits will not knowingly tolerate fraudulent or abusive use of its policies.
This provision does not prevent customers from exercising legitimate statutory rights, making genuine complaints, submitting genuine returns or raising legitimate payment disputes.
17. THIRD-PARTY SERVICES
Our website or checkout may use or link to services provided by third parties, including payment providers, delivery carriers, social-media platforms or other service providers.
Those third parties may operate under their own terms and privacy practices.
HerEdits is not responsible for the independent operation of third-party services except to the extent that responsibility cannot lawfully be excluded.
18. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Subject to applicable law, HerEdits will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses arising from circumstances for which HerEdits is not legally responsible.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.
These Terms do not affect statutory consumer remedies.
19. WEBSITE AVAILABILITY
We aim to keep the HerEdits website available and accurate but cannot guarantee uninterrupted or error-free access at all times.
We may temporarily suspend, modify or maintain parts of the website where reasonably necessary.
HerEdits will not be responsible for temporary website unavailability outside our reasonable control except where applicable law provides otherwise.
20. MARKETING COMMUNICATIONS
Where customers choose to receive marketing communications from HerEdits, those communications will be sent in accordance with applicable UK privacy and electronic-marketing requirements.
Marketing consent is not a condition of purchasing from HerEdits.
Customers may withdraw marketing consent or unsubscribe using the method provided within the relevant marketing communication.
Service communications necessary to administer an order, delivery, account, return or other customer-requested transaction are separate from optional marketing communications.
Information about how personal information is processed is available in our Privacy Notice.
21. CHANGES TO THESE TERMS
HerEdits may update these Terms from time to time, including to reflect changes to our services, business practices or legal requirements.
The version applicable to a particular transaction will generally be the version in effect when the relevant order was placed, subject to any change required by law.
Updated Terms will be published on our website with an updated revision date.
22. GOVERNING LAW
These Terms are governed by the laws applicable to HerEdits’ consumer transactions in the United Kingdom.
Nothing in this provision deprives a consumer of any mandatory protection available to them under applicable law or prevents them from exercising rights regarding where proceedings may lawfully be brought.
23. STATUTORY RIGHTS
Nothing within these Terms is intended to exclude, restrict or replace any statutory consumer right or remedy that cannot lawfully be excluded.
Where these Terms conflict with a mandatory statutory right, the statutory right will apply.
24. CONTACT
Customer Service Operating Hours:
Customer service inquiries sent to support@heredits.com or via official social channels are monitored and responded to during our published operating hours:
- Monday to Thursday: 8:00 AM – 6:00 PM
- Friday: 10:00 AM – 2:00 PM
- Saturday & Sunday: Closed (No customer service responses or order processing)
Inquiries sent outside these hours will be addressed on the next working business day.
HerEdits
5 Brayford Square,
London, E1 0SG
United Kingdom
Contact: support@heredits.com