Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: August 2026

1. DISPATCH & PROCESSING TIMES

  • Orders are typically processed and dispatched within 1–3 working days (Monday to Friday, excluding weekends and bank holidays).
  • Friday Cut-Off: Orders placed after 11:00 AM on Friday will be processed on the next business working day (Monday).
  • You will receive an automated email confirmation with tracking details once your order has been packed and handed over to our carrier.

2. DELIVERY OPTIONS & COURIERS

  • Delivery options, pricing, and estimated delivery windows are displayed at checkout.
  • We partner with trusted UK delivery carriers (including Royal Mail and selected tracked couriers) to ensure safe transit.
  • Tracking details will be provided via email for all tracked services upon dispatch.

3. CLICK & COLLECT LOCATIONS

  • If you select Click & Collect at checkout, you must email support@heredits.com within 24 hours to specify your preferred collection point location.
  • If a preferred location is not communicated within 24 hours of placing your order, HerEdits will automatically assign the nearest available collection point based on the delivery postcode provided at checkout.

4. FREE SHIPPING PROMOTION

  • Free UK Standard Shipping is automatically applied at checkout to eligible orders with a net total of £75.00 or more.
  • Items purchased from the Last Chance clearance collection or claimed via Live Sales are excluded from free shipping promotions unless expressly stated otherwise.

5. ORDER ACCURACY & ADDRESS CHANGES

  • Customers are strictly responsible for providing complete and accurate shipping details at checkout.
  • Due to automated order processing, shipping addresses cannot be amended once an order has been submitted. HerEdits is not responsible for lost or misdirected packages resulting from inaccurate address details entered by the buyer.

6. PACKING VERIFICATION & DELIVERY RESPONSIBILITY

  • Quality & Dispatch Verification: For quality control and dispute prevention, HerEdits maintains internal records and proof of dispatch for all orders (which may include weight logs, packing records, and photographic/video evidence).
  • Delivery Confirmation: Once an order is dispatched, estimated transit times are subject to courier network operations. A parcel marked as "Delivered" with carrier GPS/photo proof or signature confirmation will be considered successfully fulfilled.
  • Loss or Non-Receipt Claims: If your tracking indicates delivery but you have not received your parcel, please check around your premises and with household members/neighbours. If the parcel remains missing, notify us at support@heredits.com alongside contacting the carrier so we can initiate a formal carrier investigation and trace.

7. UNCOLLECTED PARCELS & RETURN TO SENDER

  • If a parcel is returned to HerEdits due to non-collection from a local depot/collection point, or following multiple failed delivery attempts due to customer unavailability, the order will be processed as an uncollected return.
  • Any carrier-charged return fee or original shipping cost may be deducted from any applicable refund upon safe receipt of the returned items.

8. PAYMENT & RESERVATION POLICY

  • All standard store orders must be paid in full at checkout.
  • Items cannot be held or reserved in your basket without completed payment. Orders are only confirmed once payment processing is verified.